Shipping policy

SHIPPING POLICY

We roast and ship Monday’s, so please submit your order by Sunday 23:59 European Standard Time to ensure your order is included in Monday’s delivery; however, we will try our best to accommodate any order coming in later, provided the necessary coffee has been roasted. Otherwise, orders are queued for the next available roasting/ shipping day.

All items purchased within Switzerland are quoted in Swiss Francs (CHF) and subject to tax at the applicable rate, included in displayed price of product. 

We send all shipments within Switzerland using Swiss Post. We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

International (outside of Switzerland) orders are not subject to Swiss tax, but you may be charged for tax, customs or other fees at your place of delivery upon import into your receiving country. All fees and duties are to be paid by you, the receiver, and are not our responsibility. If items are returned to the sender (Rogue Coffee), we are not responsible for issuing a refund due to “bounced” orders because of unsuccessful import. 

While we do everything we can to ensure your coffee arrives safely, transit anomalies can happen, such as:

  • Delayed Packages: Weather conditions and peak holiday seasons can cause carrier delays. We cannot guarantee carrier timelines and do not offer refunds for carrier-delayed shipping.
  • Damaged Shipments: If your order arrives defective, damaged, or incorrect (i.e. does not match ordered products), please contact us within 48 hours of delivery at hello@roguecoffee.ch with a photograph of the damaged packaging and we will work with you to determine a suitable solution.

If you are using our Pick-up In Store service, please provide your name and purchase confirmation number to the respective service personnel. You will receive a confirmation notice when your order is available for pick-up in store. We will try our best to deliver Thursday following Monday roasting, provided your order was received by the prior Monday at 12:00 noon European Standard Time.

While we roast approximately weekly, orders are not roasted to order, meaning that all coffees are not roasted weekly. We reserve the right to include roasted coffee in your order that meets our freshness guidelines of up to 6 weeks following roast date. We recommend coffee can be enjoyed up to 3 months following roast date and does not expire until 12 months following roast date. Ideal “resting” timing following roasting for our coffees and roasting style is 2-4 weeks for filter coffee (though we’ve had some tasting best at 2 months off roast) and 4-8 weeks for espresso roasts.

RETURN POLICY

If you have a problems with your order, particularly with regard to coffee quality, please immediately send an email to hello@roguecoffee.ch and we will work with you to find a suitable solution. 

In general, roasted coffee sales are final and as a consumable, cannot be returned in order to ensure freshness. If your order arrives defective, damaged, or incorrect (i.e. does not match ordered products), please contact us within 48 hours of delivery at hello@roguecoffee.ch with a photograph of the damaged packaging and we will work with you to determine a suitable solution, whether it be an exchange or replacement of product.

EUROPEAN UNION 14-DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.